Terms and Conditions

Conditions of Booking

• All bookings are subject to the child/ren’s enrolment form being completed in full and submitted to OOSH Northern Beaches, and after full assessment of the information provided.
• Bookings with OOSH Northern Beaches will not be valid and therefore a place is not guaranteed unless Direct Debit details are provided upon enrolment.
• Kindergarten children have a guaranteed place for routine bookings in their first year at school as long as their enrolment is submitted to us and routine booking requests are received and accepted by 30th November of the preceding school year.
• All bookings are closed off at the end of each year. Due to demand, several days may reach capacity, so routine booking requests for the following year have first priority and will be allocated on a “first come first served” basis. All routine and casual bookings will be subject to availability.
• Routine bookings are of a PERMANENT nature (for the current year only) therefore no refunds or credit will be given for any absences unless 14 days’ notice is received. However under certain circumstances refunds or credits may be given at the discretion of Head Office.
• Any new or amendment to routine bookings must be requested online through the parent portal in “My Family Lounge” (QK Enrol) by logging in via our website at ooshnb.com.au (this cannot be done in the MFL phone app) with at least 14 days’ notice prior to the commencement date of that change. Subsequent booking offers made by OOSH Northern Beaches must be accepted through the parent portal otherwise the changes will not be updated. Alternatively contact can be made to Head Office via email at [email protected] with at least 14 days’ notice. Informing a staff member verbally is considered a courtesy and does not constitute notification.
• Any permanent cancellation of routine bookings cannot be made through the parent portal in “My Family Lounge” and must be made in writing to Head Office via email at [email protected] with at least 14 days’ notice, otherwise your child will be marked absent and fees will still apply. Informing a staff member verbally is considered a courtesy and does not constitute notification.
• Any temporary cancellation of routine bookings can be made through the “My Family Lounge” phone app only with at least 14 days’ notice, otherwise you will only be able to mark your child absent and fees will still apply. Alternatively this can be requested in writing to Head Office via email at [email protected] with at least 14 days’ notice. If 14 days’ notice cannot be given or is not received then your child will be marked “Absent” and fees will still apply. Informing a staff member verbally is considered a courtesy and does not constitute notification.
• Repeat Casual Bookings will be considered as permanent bookings and will be required to change to routine/permanent bookings.
• Any cancellation of casual bookings must be made through the parent portal in “My Family Lounge” (via the phone app or online through our website) with not less than 14 full days’ notice, otherwise you will only be able to mark your child absent and fees will still apply.
• Any cancellation of vacation care/pupil free day bookings must be made through the parent portal in “My Family Lounge” (via the phone app or online through our website). No cancellations for vacation care is available,  you will only be able to mark your child absent and fees will still apply.
• Absences for all bookings can be marked as such through the My Family Lounge phone app, for casual bookings only this can also be done online by logging in to “My Family Lounge” via our website. Absences can be marked through “My Family Lounge” up until 2:30pm. After 2:30pm the relevant Centre will need to be contacted directly. Fees still apply for any absences.
• IMPORTANT. It is the parent/guardian’s responsibility to inform the Centre (Kids Club) of a non-attendance on any given day via the parent portal in “My Family Lounge” (QK Enrol). Alternatively this can be done by emailing the relevant Centre direct and cc’ing [email protected], or in urgent/late cases by telephoning the relevant Centre or Head Office. It is not acceptable to contact the relevant school only, the Centre (Kids Club) must be notified as well. If a staff member has to telephone to verify/confirm the absence of a child at roll call, a $5 fee applies and will be charged to your account on the day.
• Extra and/or late bookings/late changes for bookings made within 24 hours of requirement may attract a $2.00 admin fee.
• If you have advised OOSH Northern Beaches that your child will start and/or leave our service (cease use) on a particular date but your child is absent on their first and/or last session of care, under Family Assistance legislation you will not be eligible to receive Child Care Subsidy (CCS) for those days they are absent and full fees will apply. CCS will not be paid until a child physically attends a session of care and will not be paid for absences for booked days after a child last physically attends a session of care.
• In shared care arrangements (where separated parents both claim Child Care Subsidy for the child’s care), the allocation of 42 absences relates to the child, not to each individual claimant.
• It is the parent/guardian’s responsibility to check their routine bookings at the start of each term via the parent portal in “My Family Lounge” (QK Enrol), or by contacting OOSH Northern Beaches Head Office, and make any necessary changes or cancellations with 14 days’ notice otherwise bookings will automatically roll-over into the next term (except for a new school year) and fees will still apply.
• Bookings cannot be guaranteed if there are any outstanding accounts for ANY previous session of care. Your child’s bookings can be cancelled due to outstanding accounts.
• All bookings will be closed off at the end of each school year and all places will become vacant. It is the Parent/Guardian’s responsibility to request their bookings for the following school year through the parent portal in “My Family Lounge” (QK Enrol).
• Each child must be signed in for Before School Care and signed out for After School Care and signed in and out for Vacation Care/Pupil Free Day by a parent/guardian or authorised nominee, via their own PIN, by using QK Kiosk through the tablet provided at the Centre. If a staff member is required to sign your child in or out you will need to confirm the attendance next time you log in to QK Kiosk.
• Centre hours must be strictly adhered to. Any after school care or vacation care pick-ups after 6:00pm will incur a $20 fee for the first 10 minutes, plus an additional $20 fee for every 10 minutes thereafter or part thereof. Continuing to pick up the child past the required licensed time may result in termination of the child’s enrolment.
• Before and After School Care payments: The only payment option available is by using direct debit from either your bank account or credit card. The direct debit charge occurs fortnightly on Tuesdays as from 3rd July 2018 and is in arrears payment for the previous two weeks. This follows the Government’s mandated CCS fortnightly schedule starting as from 2nd July 2018.
• Vacation care/pupil free day payments: The only payment option available is by using direct debit from either your bank account or credit card. The direct debit fortnightly schedule continues on the same cycle as before and after school care above and can include payment for any outstanding term fees. Upfront payment via direct debit for the entire vacation care program and pupil free days is also available by arrangement.
• THE STATED DATES OF PUPIL FREE DAYS MAY CHANGE AT THE DISCRETION OF EACH SCHOOL.
• Any outstanding monies at the end of a term will be automatically deducted from your authorised account, as per your direct debit authority.
• Statements of Entitlement will be issued after every Government’s mandated CCS fortnight and direct debit payments will be processed the following day. Statements are also available via email request at [email protected] or upon request at the Centre.
• A $10.00 account service fee applies if an account is outside OOSH Northern Beaches’ trading terms and a further charge of $2.00 per week thereafter applies whilst the account remains outstanding.
• Parents/guardians are to maintain appropriate and respectful communication towards all staff of OOSH Northern Beaches and within the Centre (Kids Club), and are NOT to use loud, abusive, aggressive and threatening behaviour and/or language. Parents/guardians should not approach any child other than their own whilst at the Centre (Kids Club).
• OOSH Northern Beaches reserves the right to cancel the bookings of any child who, in the opinion of the Licensee, has not co-operated with the Centre (Kids Club) and its rules or whose parent/guardian has breached our terms and conditions and/or not co-operated with the Centre (Kids Club) and its rules.
• Non-payment of childcare or late fees and/or recurring late payment of fees may also result in termination of the child’s enrolment.
• To receive the Child Care Subsidy (CCS), it is the parent’s/guardian’s responsibility to create or access their Centrelink online account via www.my.gov.au to lodge a Child Care Subsidy Claim for their child, if they meet the eligibility requirements. The Child Care Subsidy can be backdated up to a maximum of 14 days only. The parent/guardian must provide OOSH Northern Beaches their date of birth and Customer Reference Number (CRN) plus the date of birth and CRN for each child they are enrolling (CRN’s are unique to each individual) so their child can be enrolled with Centrelink for CCS purposes. The parent/guardian must confirm their child’s enrolment with OOSH Northern Beaches through Centrelink, via myGov, before the Child Care Subsidy will be paid by Centrelink, otherwise full fees will apply. The enrolment start date will show as the date the parent/guardian entered into an arrangement with OOSH Northern Beaches to provide care for their child and not necessarily the child’s first day of care. Further information can be obtained by contacting Centrelink on 136150.
• IMPORTANT. Children who are third priority under the “Priority of Access Guidelines” may be required to alter their days or give up their place at the Centre (Kids Club) in order to provide a place for a higher priority child. The priorities are as follows:
  1. First Priority: Child at risk of serious abuse or neglect.
  2. Second Priority: Children whose parents satisfy work/training/study test under Section 14 of the Family Assistance Act.
  3. Third Priority: Any other child.
• For general enquiries contact your relevant Centre (Kids Club) direct. Head Office is able to be contacted during normal business hours only (9.00am – 5.00pm) unless for urgent enquiries/emergencies.