Terms and Conditions

Standards of Care

OOSH Northern Beaches Vacation Care operates in accordance with the requirements set forth by the Australian Children’s Education & Care Quality Authority (ACECQA) including the National Quality Framework (NQF) and the framework for school age care in Australia, My Time Our Place (MTOP).


At OOSH Northern Beaches we recognise that the attitudes, skills and knowledge developed in a child’s early years at school provide a basis for that child’s learning in later years. We believe that in order to develop their highest potential, we need to provide an environment that promotes positive attitudes to learning. We wish to provide a relaxed, safe and caring environment where children can have fun through participating in a diverse range of age appropriate yet stimulating activities.

We believe in supporting the individual needs of all children and families, therefore we value the input of parents.

We strive to provide a program with group play, free play and individual activities so children have an opportunity to interact with staff and peers as well as have some self time to “unwind” after a long day at school!

    • We aim to provide children and their families with a centre in which they will feel comfortable, secure and happy.
    • We encourage understanding of the diversity in all families and children.
    • We provide an environment that is stimulating, creative, relevant and educational, as well as fun.
    • We provide children with valuable play activities in which they are free to make choices, work as individuals or as part of a group within set limits. In this we aim to promote self-esteem, encourage children to think independently and develop confidence.
    • We provide a program that respects the rights of family’s individual beliefs and customs and we aim to provide children with an understanding of other cultures.
    • Children will be encouraged and coached in ways to discuss problems and to cope with frustrations.
    • Children will be encouraged to be independent and responsible. They are also encouraged to respect the rights of others and to embrace differences.
    • We actively promote parent involvement in the Centre and welcome questions, comments and participation within the program. In this we aim to be flexible and responsive to suggestion.
    • We regard the health and safety of the children as a paramount concern and part of our everyday actions and programming.
    • We promote an atmosphere of mutual respect and support for the children and for one another.
    • We support and encourage enrolments of children with special needs.
    • We aim not to be bias and avoid making comparisons between children.

General Info

Vacation Care is for children up to and including 12 years old attending primary school.

There are no refunds or credits once your booking has been accepted unless a medical certificate is supplied for the day/s missed within one week of the missed day/s. No refunds will be given for suspension or inability to attend (ie miss excursion bus).

Cut Off and Late Booking Fee

Our cut-off date to guarantee a space for your child for Vacation Care is stated on our vacation care program.

We have strict excursion and incursion child attendance numbers to confirm with our activity providers a week before vacation care begins. Therefore we are only be able to accept and guarantee children who have been formally booked in. We cannot guarantee a placement for any child booked in after the cut-off date which may result in your choice of day being full.

Late bookings after the cut-off date will attract a “Late Booking Fee” of $5 per child per each day of attendance required, in addition to the regular daily fee.

Any changes made to bookings after the cut-off date will be made on a case-by-case basis by Head Office, dependent on the number of children already booked in for that day. This will incur a $2 re-booking fee per child.

Staff are employed from 7:00 am to 6.00pm. Children are to be signed in and out by a parent/guardian between these times.

Emergency contacts are also authorised collectors, however they will need to provide staff with photo identification before allowing them to leave with your child.

Collection after 6.00 pm incurs a fee of $10 for the first 10 minutes late, then $10 per 10 minutes or part thereof (i.e. $30 for 30 minutes and $50 for 45 minutes late).

We regret that we are unable to care for sick children. Prescription medication can only be administered by staff with written permission from parents/guardians. Non-
prescription medication is not permitted at Vacation Care.
See centre staff for further details.

Each day apart from the scheduled program, there are sport, games, art & craft experiences provided.

On in-centre days, morning tea is at approx. 10.15am & lunch is at approx. 12.30pm. We attempt to have afternoon tea at approx. 3.30pm – 4.00pm, but this is usually prepared by the children so the time may vary slightly (and dependent on the return time from an excursion).

Declaration and Indemnity

I have read the below terms and conditions and I agree to abide by them.

I give permission for my child to leave the centre and attend any excursions/incursions programmed on the days they are enrolled. I acknowledge that G & PG rated movies may be shown at the centre or cinema. I acknowledge that my child will be exposed to all normal risks associated with participation in the program.

I hereby indemnify OOSH Northern Beaches, the Centre’s Licensee Mr. Chris Hegarty, officers, staff and agents, against all claims, demands, actions and liabilities and any responsibility for any accident, loss or injury suffered by my child of any kind arising (other than wilful negligence) in the course of my child’s attendance. Should at any time OOSH Northern Beaches, its officers, servants or agents consider that my child requires ambulance, medical, dental or hospital assistance, I consent to your obtaining same at my expense.

I agree that I will pay all fees and charges and abide by the Policy Document of the Centre & its terms and conditions as varied from time to time and available on request. I have notified all people named on my child’s enrolment form as required by the Privacy Act 1998, which came into force in April 2001.

I give permission for my child to have their photograph taken & displayed at the Kids Club centre, in the Vacation Care brochure or on the company website.


Disruptive and aggressive behaviour will be dealt with by the staff following the centre’s behaviour management strategies. A report card will be submitted to Head office following disruptive behaviour. Three (3) Report Cards throughout the duration of a full year of vacation care will result in a meeting with the family and Licensee to discuss the suitability of this centre for your child and their attendance.

At kids club we are able to offer lounges for relaxation or watching a movie quietly, outside tennis, soccer, handball, netball or basketball and use of the entire school’s play area and play equipment structure, fully stocked sports equipment, a designated craft area and craft supplies in abundance.
PG/G rated movies may be shown at the centre, please see staff if you have any concerns about this.

What to Bring to Vacation Care

Children are to bring enough food and drink for morning tea and lunch. Afternoon tea is provided unless we are advised your child has any special dietary requirements. Please ensure lunches will not spoil on the warmer days (include an ice pack for example). Afternoon tea is a snack, not a meal substitute.additional food, please include this in their lunchbox.

Medication: If your child requires any medication (epi pen, asthma puffer or any other) please make sure that this is handed directly to staff at the beginning of the holidays or alternatively each day your child attends. This is the parent’s responsibility and we are unable to accept your child without it.

Children should not bring any toys (including mobile phones and MP3 players) or expensive jewellery to Vacation Care as they may be lost.

PLEASE NOTE NO VALUABLES. Children will not be permitted to purchase food or souvenirs on excursions, please do not send money with your child to Vacation Care.

Children need to bring a hat, lunch, snacks and a refillable drink bottle. Cooking activities may be part of the day’s program but they are not meal substitutes.

Excursion Information

All excursions will begin and end at the centre. No child is to be taken to the excursion site or picked up from the excursion site.

On excursion days children and staff will travel by charter bus to each excursion venue. We usually leave the centre between 8.30am and 9.00am. Please ensure your child is at the centre by 8.45am for a briefing session. Should your child not be present by 8.45am they may miss out on the excursion for the day (a sign will be posted on the door advising the bus has left). We usually return between 3.30pm and 4:00pm. Should you wish your child returned prior to 3.30pm please let the staff know the time you wish your child to return and we will attempt to satisfy this request. Buses used for excursions are driven by a hired bus driver from the supplying bus company with full insurance.

A risk assessment with more details about each excursion can be viewed at the centre prior to on excursion days.

Incursion Information

Children are updated on the rules of travel and behavioural code expected on excursions prior to leaving the centre. We do walk the children the short distance to & from some excursions and this is supervised by our staff, who wear reflective traffic vests. Children are briefed on road rules & safety rules and appropriate behaviour whilst in high traffic environments.
However every effort is made to avoid busy areas.

St. Johns First Aid recommended first aid kits and asthma kits are taken to all excursions and at least one member of staff holds a senior 1st aid certificate. Any medication that has been signed in by a parent will be included in our 1st aid kit.

All staff take excursions very seriously and we have strict guidelines in place. Senior staff members are more than happy to talk you through our excursion procedures at any time.

What to Wear to Vacation Care

Please clearly label all items!

Sunhat and sunscreen – no hat means children may only be allowed to play in the shade. Children without hats may miss out on outdoor activities! Parents – please apply sunscreen to your child every day before dropping them to Vacation Care.

Clothing should be practical and sun smart. Singlet tops are not appropriate as exposed shoulders are prone to sunburn.

Please note that centres often do messy activities so be prepared for dirty clothes at the end of the day!! The Centre does not provide protective shirts for arts and crafts.

Covered shoes only – thongs, slides and most sandals are NOT appropriate or safe footwear at Vacation Care. ‘Wheelie’ shoes are also inappropriate footwear for Vacation Care. Children who do not have appropriate footwear may not be able to participate in all activities.

Children are to wear clothing appropriate to the daily activities and all belongings should be collected when the children are signed out each day, we cannot take responsibility for clothing left behind each day. Any clothing left at the end of vacation care will be taken to St Vincent De Paul.


Help us be allergy friendly! Many children have allergies to various foods. Nut allergies are especially common.

Due to increased numbers of children with life threatening allergies to peanuts, we will not allow any peanut butter or nuts to vacation care. If a child consumes peanut butter or nut products for breakfast, please wash hands/mouth thoroughly before arriving at the centre. We request your co-operation in this matter. Please help us by not providing any nuts or nut products (including peanut butter and hazelnut spread) in your children’s lunches and snacks. Please provide healthy snacks and lunches. Lollies, sugary drinks and sweets are discouraged.

Please ensure your child has plenty to drink and a drink bottle to fill with water.

Afternoon tea is provided during Vacation Care. This is a snack only and is usually served between 3.30pm and 4.00pm depending on each day’s activities. All of our afternoons are from our healthy eating menu and afternoon tea snacks include; cheese & crackers, sandwiches, lean beef burgers, homemade pizza, pasta, vegetables, milkshakes/smoothies and fruit. If your child needs more than a snack in the afternoon, please provide them with a little more food than usual.

Fee Payment

The same Vacation Care daily fee now applies to in-house, excursion and incursion days.

An Enrolment fee will be charged for any new families. The Enrolment fee covers Before, After and Vacation Care and will be added to your first session of any care with OOSH Northern Beaches throughout the year.

The Child Care Management system (CCMS) will be advised of your child’s attendance at Vacation Care electronically. CCMS will advise OOSH Northern Beaches the amount you owe, taking into account any subsidy that you are entitled to.

There are no refunds or credits once your booking has been accepted unless a medical certificate is supplied for the day/s missed within one week of the missed day/s. No refunds will be given for suspension or inability to attend (ie miss excursion bus).

Child Care Benefit (CCB) and Child Care Rebate (CCR)

Child Care Benefit (CCB) is a Government subsidy for families to reduce their child care fees. CCB is available to families using OOSH Northern Beaches Vacation Care services. Families can choose to receive their CCB as fee reduction at the time they pay their fees or to receive it as a lump sum at the end of the financial year. If you are eligible for more than 0% CCB and you wish to receive this subsidy as a lump sum at the end of the year you will need to advise the Family Assistance Office that you do not wish to receive your CCB as a fee reduction. Your income level determines how much CCB you can receive. If your income is too high, you will not receive any CCB or approved care, but you may still be eligible to receive the Child Care Rebate. The Child Care Rebate is a payment from the Australian Government that helps working families with the cost of child care.

This is a separate payment from Child Care Benefit. If you are using approved child care for work, training or study related reasons, the government will provide you with 50 per cent of your out-of-pocket child care costs. There is no income test for the Child Care Rebate. If you are eligible for Child Care Benefit but your Child Care Benefit entitlement is zero due to high income, you are still eligible for the Child Care Rebate. If you have any questions with regard to your eligibility for Child Care Benefit or Child Care Rebate please call the Family Assistance Office on 13 61 50.