{"id":260,"date":"2015-12-13T14:45:11","date_gmt":"2015-12-13T03:45:11","guid":{"rendered":"https:\/\/ooshnb.com.au\/?page_id=260"},"modified":"2024-02-19T14:55:33","modified_gmt":"2024-02-19T03:55:33","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/ooshnb.com.au\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div id=\"ft-0\" class=\"pkb-foundation-tabs \"><ul class=\"tabs\" data-tab><li class=\"tab-title active\"><a href=\"#tabpane-0-0\">Conditions of Enrolment<\/a><\/li><li class=\"tab-title \"><a href=\"#tabpane-0-1\">Conditions of Booking<\/a><\/li><\/ul><div class=\"tabs-content\"><div class=\"content active\" id=\"tabpane-0-0\"><p><h2>Conditions of Enrolment<\/h2>\n<ul>\n<li>I understand that all enrolment forms received are subject to a full assessment by OOSH Northern Beaches.<\/li>\n<li>I understand that for all families enrolling with OOSH Northern Beaches there is an annual family enrolment fee payable for each Centre (Kids Club) for each school year and will be charged to my account at the commencement of each calendar year (or upon the first booking during that year).<\/li>\n<li>I understand that the only payment option available is via direct debit from either a bank account or credit card. Bookings will not be valid and therefore a place is not guaranteed unless Direct Debit details have been provided.<\/li>\n<li>I understand that care may be provided subject to availability on a casual or flexible basis (in addition to, or instead of, a routine basis. I have reviewed and understand the location, contact details and session times of the Kids Club Centre in which I am enrolling my child, which is subject to change from time to time by the Licensee at its sole discretion, and the details are available to view at <a href=\"\/about-us\/locations\/\">ooshnb.com.au\/about-us\/locations\/<\/a><\/li>\n<li>I have reviewed and understand that I am liable to pay all fees and charges for the care of my child, which are subject to change from time to time by the Licensee at its sole discretion. This information is available in the Policy Document of OOSH Northern Beaches (Kids Club) which is available upon request, or are available to view at <a href=\"\/about-us\/fees\/\">ooshnb.com.au\/about-us\/fees\/<\/a><\/li>\n<li>I understand that by submitting my child\/ren\u2019s enrolment form I acknowledge that I have read and understood any acknowledgements and consents, declarations and indemnities, and all conditions contained in my child\/ren\u2019s enrolment.<\/li>\n<li>I understand that the person\/s nominated as parent\/guardian are the authorised parties to enrol, cancel enrolment, release and authorise release of my child\/ren, to make, amend and\/or cancel bookings.<\/li>\n<li>Where individual parents hold separate accounts I understand that Enrolment procedures must be completed by EACH parent.<\/li>\n<li>The information provided in my child\/ren\u2019s enrolment with OOSH Northern Beaches is to the best of my knowledge correct and I agree to provide all information regarding my child\/ren\u2019s health. I agree to log in to the parent portal of My Family Lounge annually to check my information and I am responsible for immediately informing Head Office if there are any changes to the information provided by me in said enrolment by updating my child\/ren\u2019s enrolment form through the parent portal in my \u201cMy Family Lounge\u201d account (QK Enrol) or by email to <a href=\"mailto:manager@ooshnb.com.au\">manager@ooshnb.com.au<\/a>. I am also responsible to notify OOSH Northern Beaches of any changes to my family\u2019s circumstances.<\/li>\n<li>I acknowledge that when caring for my child\/ren, the Centre (Kids Club) staff will rely on the information provided by me in my child\/ren\u2019s enrolment and any subsequent change of information provided by me.<\/li>\n<li>I am totally responsible for the accuracy of the information contained in my child\/ren\u2019s enrolment and my compliance with the Policies and Procedures of the Centre (Kids Club).<\/li>\n<li>I have read, or I am aware of the existence, of the Centre\u2019s Policies and Procedures, which forms part of this agreement, and which may be changed by notice from time to time by the Licensee at its sole discretion.<\/li>\n<li>I acknowledge that the Centre\u2019s Policies and Procedures incorporate any relevant statutory obligations imposed on the Centre (Kids Club) and have been put in place to assist with protecting my child\/ren.<\/li>\n<li>I acknowledge that OOSH Northern Beaches reserves the right to terminate my child\u2019s enrolment due to the inability to meet my child\u2019s needs without additional staff.<\/li>\n<li>I have received, read and understood the Centre\u2019s Family Handbook or I am aware it is available from Head Office by requesting a copy via email to <a href=\"mailto:manager@ooshnb.com.au\">manager@ooshnb.com.au<\/a>.<\/li>\n<li>I acknowledge all emergency contacts must be provided and kept up to date by me.<\/li>\n<li>I acknowledge that all people named on my child\/ren\u2019s enrolment have been notified by me as required by the Privacy Act 1998, which came into force in December 2001.<\/li>\n<li>I am totally responsible for the suitability and actions of any person\/persons whom I authorise to visit, deliver, and\/or collect my child\/ren to\/from the Centre (Kids Club) or any other place (including Vacation Care).<\/li>\n<li>I understand that neither OOSH Northern Beaches nor any of its representatives will be held responsible for not being able to contact any listed parents\/guardians\/authorised collectors if they have not been advised of any changes to any contact details listed on my child\/ren\u2019s enrolment.<\/li>\n<li>I acknowledge that authorisation is given by me for the Licensee, all staff of the \u2018Kids Club\u201d it\u2019s officers, authorised person\/s, servants or agents in the event of an emergency, accident, or illness, to obtain such dentist, ambulance, medical and hospital assistance as required, and I agree to meet any and all expenses thereby incurred, including a $35 per hour charge for labour if a staff member is required to accompany my child\/ren to seek medical attention.<\/li>\n<li>I am aware that my child\/ren will be excluded from the Centre (Kids Club) and its program if he\/she has\/have contracted a contagious disease or condition and will be accepted back into the Centre (Kids Club) and its program upon provision of a \u201cclearance certificate\u201d for the child\/ren from a medical practitioner.<\/li>\n<li>I am aware that the Centre (Kids Club) may occasionally have visitors or volunteers at the Centre (Kids Club) and consent to my child\/ren being in the presence of said visitors or volunteers, with the Centre\u2019s (Kids Club) appropriate supervision, and that all visitors or volunteers will be made aware of the Centre\u2019s \u201cCode of Conduct\u201d.<\/li>\n<li>Parents\/guardians are to maintain appropriate and respectful communication towards all staff of OOSH Northern Beaches and within the Centre (Kids Club), and are NOT to use loud, abusive, aggressive and threatening behaviour and\/or language. Parents\/guardians should not approach any child other than their own whilst at the Centre (Kids Club).<\/li>\n<li>OOSH Northern Beaches reserves the right to cancel the enrolment of any child who, in the opinion of the Licensee, has not co-operated with the Centre (Kids Club) and its rules or whose parent\/guardian has breached our terms and conditions and\/or not co-operated with the Centre (Kids Club) and its rules.<\/li>\n<li>I acknowledge that the terms and conditions of OOSH Northern Beaches may be changed from time to time without notice by the Licensee at its sole discretion.<\/li>\n<\/ul><\/p><\/div><div class=\"content \" id=\"tabpane-0-1\"><p><h2>Conditions of Booking<\/h2>\n<ul>\n<li>All bookings are subject to the child\/ren\u2019s enrolment form being completed in full and submitted to OOSH Northern Beaches, and after full assessment of the information provided.<\/li>\n<li>Bookings with OOSH Northern Beaches will not be valid and therefore a place is not guaranteed unless Direct Debit details are provided upon enrolment.<\/li>\n<li>Kindergarten children have a guaranteed place for routine bookings in their first year at school as long as their enrolment is submitted to us and routine booking requests are received and accepted by 30th November of the preceding school year.<\/li>\n<li>All bookings are closed off at the end of each year. Due to demand, several days may reach capacity, so routine booking requests for the following year have first priority and will be allocated on a \u201cfirst come first served\u201d basis. All routine and casual bookings will be subject to availability.<\/li>\n<li>Routine bookings are of a PERMANENT nature (for the current year only) therefore no refunds or credit will be given for any absences unless 14 days\u2019 notice is received. However under certain circumstances refunds or credits may be given at the discretion of Head Office.<\/li>\n<li>Any <strong>new<\/strong> or <strong>amendment<\/strong> to <strong>routine<\/strong> bookings must be requested online through the parent portal in \u201cMy Family Lounge\u201d (QK Enrol) by logging in via our website at ooshnb.com.au (this cannot be done in the MFL phone app) with at least 14 days\u2019 notice prior to the commencement date of that change. Subsequent booking offers made by OOSH Northern Beaches must be accepted through the parent portal otherwise the changes will not be updated. Alternatively contact can be made to Head Office via email at <a href=\"mailto:manager@ooshnb.com.au\">manager@ooshnb.com.au<\/a> with at least 14 days\u2019 notice. Informing a staff member verbally is considered a courtesy and does not constitute notification.<\/li>\n<li>Any <strong>permanent cancellation<\/strong> of <strong>routine<\/strong> bookings cannot be made through the parent portal in \u201cMy Family Lounge\u201d and must be made in writing to Head Office via email at <a href=\"mailto:manager@ooshnb.com.au\">manager@ooshnb.com.au<\/a> with at least 14 days\u2019 notice, otherwise your child will be marked absent and fees will still apply. Informing a staff member verbally is considered a courtesy and does not constitute notification.<\/li>\n<li>Any <strong>temporary cancellation<\/strong> of <strong>routine<\/strong> bookings can be made through the \u201cMy Family Lounge\u201d phone app only with at least 14 days\u2019 notice, otherwise you will only be able to mark your child absent and fees will still apply. Alternatively this can be requested in writing to Head Office via email at <a href=\"mailto:manager@ooshnb.com.au\">manager@ooshnb.com.au<\/a> with at least 14 days\u2019 notice. If 14 days\u2019 notice cannot be given or is not received then your child will be marked \u201cAbsent\u201d and fees will still apply. Informing a staff member verbally is considered a courtesy and does not constitute notification.<\/li>\n<li>Repeat <strong>Casual Bookings\u00a0<\/strong>will be considered as permanent bookings and will be required to change to routine\/permanent bookings.<\/li>\n<li>Any <strong>cancellation<\/strong> of <strong>casual<\/strong> bookings must be made through the parent portal in \u201cMy Family Lounge\u201d (via the phone app or online through our website) with not less than 14 full days\u2019 notice, otherwise you will only be able to mark your child absent and fees will still apply.<\/li>\n<li>Any <strong>cancellation<\/strong> of <strong>vacation care\/pupil free day<\/strong> bookings must be made through the parent portal in \u201cMy Family Lounge\u201d (via the phone app or online through our website). No cancellations for vacation care is available,\u00a0 you will only be able to mark your child absent and fees will still apply.<\/li>\n<li><strong>Absences<\/strong> for all bookings can be marked as such through the My Family Lounge phone app, for casual bookings only this can also be done online by logging in to \u201cMy Family Lounge\u201d via our website. Absences can be marked through \u201cMy Family Lounge\u201d up until 2:30pm. After 2:30pm the relevant Centre will need to be contacted directly. Fees still apply for any absences.<\/li>\n<li>IMPORTANT. It is the parent\/guardian\u2019s responsibility to inform the Centre (Kids Club) of a non-attendance on any given day via the parent portal in \u201cMy Family Lounge\u201d (QK Enrol). Alternatively this can be done by emailing the relevant Centre direct and cc\u2019ing manager@ooshnb.com.au, or in urgent\/late cases by telephoning the relevant Centre or Head Office. It is not acceptable to contact the relevant school only, the Centre (Kids Club) must be notified as well. If a staff member has to telephone to verify\/confirm the absence of a child at roll call, a $5 fee applies and will be charged to your account on the day.<\/li>\n<li>Extra and\/or late bookings\/late changes for bookings made within 24 hours of requirement may attract a $2.00 admin fee.<\/li>\n<li>If you have advised OOSH Northern Beaches that your child will start and\/or leave our service (cease use) on a particular date but your child is absent on their first and\/or last session of care, under Family Assistance legislation you will not be eligible to receive Child Care Subsidy (CCS) for those days they are absent and full fees will apply. CCS will not be paid until a child physically attends a session of care and will not be paid for absences for booked days after a child last physically attends a session of care.<\/li>\n<li>In shared care arrangements (where separated parents both claim Child Care Subsidy for the child\u2019s care), the allocation of 42 absences relates to the child, not to each individual claimant.<\/li>\n<li>It is the parent\/guardian\u2019s responsibility to check their routine bookings at the start of each term via the parent portal in \u201cMy Family Lounge\u201d (QK Enrol), or by contacting OOSH Northern Beaches Head Office, and make any necessary changes or cancellations with 14 days\u2019 notice otherwise bookings will automatically roll-over into the next term (except for a new school year) and fees will still apply.<\/li>\n<li>Bookings cannot be guaranteed if there are any outstanding accounts for ANY previous session of care. Your child\u2019s bookings can be cancelled due to outstanding accounts.<\/li>\n<li>All bookings will be closed off at the end of each school year and all places will become vacant. It is the Parent\/Guardian\u2019s responsibility to request their bookings for the following school year through the parent portal in \u201cMy Family Lounge\u201d (QK Enrol).<\/li>\n<li>Each child must be signed in for Before School Care and signed out for After School Care and signed in and out for Vacation Care\/Pupil Free Day by a parent\/guardian or authorised nominee, via their own PIN, by using QK Kiosk through the tablet provided at the Centre. If a staff member is required to sign your child in or out you will need to confirm the attendance next time you log in to QK Kiosk.<\/li>\n<li>Centre hours must be strictly adhered to. Any after school care or vacation care pick-ups after 6:00pm will incur a $20 fee for the first 10 minutes, plus an additional $20 fee for every 10 minutes thereafter or part thereof. Continuing to pick up the child past the required licensed time may result in termination of the child\u2019s enrolment.<\/li>\n<li><strong>Before and After School Care payments<\/strong>: The only payment option available is by using direct debit from either your bank account or credit card. The direct debit charge occurs fortnightly on Tuesdays as from 3rd July 2018 and is in arrears payment for the previous two weeks. This follows the Government\u2019s mandated CCS fortnightly schedule starting as from 2nd July 2018.<\/li>\n<li><strong>Vacation care\/pupil free day payments<\/strong>: The only payment option available is by using direct debit from either your bank account or credit card. The direct debit fortnightly schedule continues on the same cycle as before and after school care above and can include payment for any outstanding term fees. Upfront payment via direct debit for the entire vacation care program and pupil free days is also available by arrangement.<\/li>\n<li>THE STATED DATES OF PUPIL FREE DAYS MAY CHANGE AT THE DISCRETION OF EACH SCHOOL.<\/li>\n<li>Any outstanding monies at the end of a term will be automatically deducted from your authorised account, as per your direct debit authority.<\/li>\n<li>Statements of Entitlement will be issued after every Government\u2019s mandated CCS fortnight and direct debit payments will be processed the following day. Statements are also available via email request at manager@ooshnb.com.au or upon request at the Centre.<\/li>\n<li>A $10.00 account service fee applies if an account is outside OOSH Northern Beaches\u2019 trading terms and a further charge of $2.00 per week thereafter applies whilst the account remains outstanding.<\/li>\n<li>Parents\/guardians are to maintain appropriate and respectful communication towards all staff of OOSH Northern Beaches and within the Centre (Kids Club), and are NOT to use loud, abusive, aggressive and threatening behaviour and\/or language. Parents\/guardians should not approach any child other than their own whilst at the Centre (Kids Club).<\/li>\n<li>OOSH Northern Beaches reserves the right to cancel the bookings of any child who, in the opinion of the Licensee, has not co-operated with the Centre (Kids Club) and its rules or whose parent\/guardian has breached our terms and conditions and\/or not co-operated with the Centre (Kids Club) and its rules.<\/li>\n<li>Non-payment of childcare or late fees and\/or recurring late payment of fees may also result in termination of the child\u2019s enrolment.<\/li>\n<li>To receive the Child Care Subsidy (CCS), it is the parent\u2019s\/guardian\u2019s responsibility to create or access their Centrelink online account via <a href=\"http:\/\/www.my.gov.au\">www.my.gov.au<\/a> to lodge a Child Care Subsidy Claim for their child, if they meet the eligibility requirements. The Child Care Subsidy can be backdated up to a maximum of 14 days only. The parent\/guardian must provide OOSH Northern Beaches their date of birth and Customer Reference Number (CRN) plus the date of birth and CRN for each child they are enrolling (CRN\u2019s are unique to each individual) so their child can be enrolled with Centrelink for CCS purposes. The parent\/guardian must confirm their child\u2019s enrolment with OOSH Northern Beaches through Centrelink, via myGov, before the Child Care Subsidy will be paid by Centrelink, otherwise full fees will apply. The enrolment start date will show as the date the parent\/guardian entered into an arrangement with OOSH Northern Beaches to provide care for their child and not necessarily the child\u2019s first day of care. Further information can be obtained by contacting Centrelink on 136150.<\/li>\n<li>IMPORTANT. Children who are third priority under the \u201cPriority of Access Guidelines\u201d may be required to alter their days or give up their place at the Centre (Kids Club) in order to provide a place for a higher priority child. The priorities are as follows:\n<ol>\n<li><strong>First Priority<\/strong>: Child at risk of serious abuse or neglect.<\/li>\n<li><strong>Second Priority<\/strong>: Children whose parents satisfy work\/training\/study test under Section 14 of the Family Assistance Act.<\/li>\n<li><strong>Third Priority<\/strong>: Any other child.<\/li>\n<\/ol>\n<\/li>\n<li>For general enquiries contact your relevant Centre (Kids Club) direct. Head Office is able to be contacted during normal business hours only (9.00am \u2013 5.00pm) unless for urgent enquiries\/emergencies.<\/li>\n<\/ul><\/p><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.9.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Terms and Conditions - OOSH Northern Beaches<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ooshnb.com.au\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions - OOSH Northern Beaches\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ooshnb.com.au\/terms-and-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"OOSH Northern Beaches\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ooshnb\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-19T03:55:33+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ooshnb.com.au\/terms-and-conditions\/\",\"url\":\"https:\/\/ooshnb.com.au\/terms-and-conditions\/\",\"name\":\"Terms and Conditions - 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If you are separated from your partner please ensure you have separate accounts. Apply to the Family Assistance Office (136150) to be assessed for Child\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":295,"url":"https:\/\/ooshnb.com.au\/parents\/how-to-guide-troubleshooting\/","url_meta":{"origin":260,"position":1},"title":"Troubleshooting Guide","author":"obiweb","date":"February 27, 2016","format":false,"excerpt":"","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":270,"url":"https:\/\/ooshnb.com.au\/parents\/enrol-now\/","url_meta":{"origin":260,"position":2},"title":"Enrol Now","author":"obiweb","date":"December 18, 2015","format":false,"excerpt":"We are very excited to inform you that our service has subscribed to a fantastic online booking and waitlist management program called QK Enrol. This program will most importantly give you access to make bookings and complete an online enrolment form for your child, all within a parent portal called\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/img.youtube.com\/vi\/Qy5JXyzC7f4\/0.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":230,"url":"https:\/\/ooshnb.com.au\/vacation-care\/terms-and-conditions\/","url_meta":{"origin":260,"position":3},"title":"Terms and Conditions","author":"obiweb","date":"August 26, 2015","format":false,"excerpt":"General Info Vacation Care is for children up to and including 13 years old and attending primary school. Our Vacation Care rolls are opened for booking in Week 7 of the preceding term and all Vacation Care bookings are subject to availability as our program tends to fill up very\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":46,"url":"https:\/\/ooshnb.com.au\/about-us\/fees\/","url_meta":{"origin":260,"position":4},"title":"Fees","author":"obiweb","date":"January 31, 2015","format":false,"excerpt":"During 2023 our Session Fees are: Before School Care Routine Bookings $24.00 per session Casual Bookings $26.00 per session After School Care Routine Bookings $34.00 per session Casual Bookings $36.00 per session Vacation care\/Pupil Free Days Daily session fee $75.00 Excursion bus fee $10.00 Important note: The Child Care Subsidy\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":609,"url":"https:\/\/ooshnb.com.au\/covid-19-update\/covid-19-faq\/return-to-school\/","url_meta":{"origin":260,"position":5},"title":"Return to School","author":"obiweb","date":"October 26, 2021","format":false,"excerpt":"25th October 2021 Dear Parents, Welcome back to OOSH for those returning. With all students returning to class this week there are few important things for our valued Parents\/Guardians. CCS Ceased Enrolments: Quite a few parents have or will be receiving a letter from Centrelink stating the enrolment for their\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/ooshnb.com.au\/wp-json\/wp\/v2\/pages\/260"}],"collection":[{"href":"https:\/\/ooshnb.com.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ooshnb.com.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ooshnb.com.au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ooshnb.com.au\/wp-json\/wp\/v2\/comments?post=260"}],"version-history":[{"count":23,"href":"https:\/\/ooshnb.com.au\/wp-json\/wp\/v2\/pages\/260\/revisions"}],"predecessor-version":[{"id":697,"href":"https:\/\/ooshnb.com.au\/wp-json\/wp\/v2\/pages\/260\/revisions\/697"}],"wp:attachment":[{"href":"https:\/\/ooshnb.com.au\/wp-json\/wp\/v2\/media?parent=260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}