{"id":50,"date":"2015-01-31T15:36:09","date_gmt":"2015-01-31T04:36:09","guid":{"rendered":"https:\/\/ooshnb.com.au\/?page_id=50"},"modified":"2023-02-28T13:04:14","modified_gmt":"2023-02-28T02:04:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/ooshnb.com.au\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

“Things I’m Unsure Of”<\/h1>\n
\n
<\/span>I don\u2019t need my child to go to Before or After School Care today. What do I do?<\/div>
You need to mark your child absent through your My Family Lounge account either online or via the MFL mobile phone app (both through the casual booking calendar). <\/div><\/div>\n
<\/span>Absences<\/div>
\nIt is essential and the parent\u2019s responsibility to advise whether their child will be absent from the Centre on a day they are booked in and not our responsibility to telephone to confirm a missing child\u2019s whereabouts, there is an additional charge if staff are required to follow up a non-attendance which we haven\u2019t been advised of. It is not sufficient to advise the school that your child will be absent.<\/p>\n

You must mark your child absent from ASC through your My Family Lounge account prior to 2:30pm. After this time, or in an emergency, a message must be left on the Centre\u2019s direct number<\/a>. Alternatively you can contact Head Office on 02 9984 8089 or via email at manager@ooshnb.com.au<\/a> but on the day of a non-attendance your message may not be forwarded on to the Centre in time as there can be times when Head Office is not monitored all day.
\n<\/div><\/div>\n

<\/span>What are the \u201cextra fees\u201d I could be charged for?<\/div>
\n\n\n\n\n\t\n\t\n\t\n\t\n\t\n\t
$75<\/td>Annual Family Enrolment Fee paid upon first booking for each calendar year<\/td>\n<\/tr>\n
$10<\/td>Account Service fee if the account is unpaid 14 days after charging.<\/td>\n<\/tr>\n
$2<\/td>Per week, each week, an account remains unpaid<\/td>\n<\/tr>\n
$5<\/td>It\u2019s a parent\u2019s responsibility to inform us if a child is not attending on any given booked day. Should your child be on the attendance roll and OOSH Northern Beaches has not been notified of a non-attendance and a telephone call has to be made to confirm your child\u2019s whereabouts, this fee is applicable<\/td>\n<\/tr>\n
$2<\/td>Re-booking\/cancellation fee. To change any booked days or add extra days<\/td>\n<\/tr>\n
$20<\/td>The collection of any child after 6pm (or after your centre closes) will incur a late fee of $20.00 for every 10 minutes, or part thereof. This fee will be added to your account and charged in the next charging cycle.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n<\/div><\/div>\n
<\/span>Will I be charged for absent days?<\/div>
\nAs a general rule, we do not give \u201ccredits\u201d for days not attended. Should your child not be attending, for example student camps, holidays etc, 1 weeks prior notice in writing is requested otherwise payment will continue for these days.<\/p>\n

If your child is away from Kids Club due to illness for 3 consecutive days and you are able to provide a doctors certificate within 7 days, please contact Head Office on 9984 8089 or manager@ooshnb.com.au<\/a> to discuss a credit on your account.
\n<\/div><\/div>\n

<\/span>What will my child be doing during the afternoon?<\/div>
\nYour child will have a choice of many activities including indoor craft activities, board games, cooking, gardening, colouring in\/painting, using the computer, group games and outdoor playing, on the outdoor equipment and the oval, organised sporting games and activities ………….just to name a few!
\n<\/div><\/div>\n
<\/span>Should I pack some afternoon tea?<\/div>
\nNo \u2013 not unless they are allergic to fresh fruit, pasta, fresh sandwiches, cheese, vegetable sticks, yoghurt, spaghetti, noodles, home-made pizzas etc.
\n<\/div><\/div>\n
<\/span>What if my child forgets to go to After School Care?<\/div>
\nWe have a list of children enrolled for the day and the Kindy class teacher has a weekly roll to remind each child. Initially, a staff member waits outside the Kindy classrooms to collect the Children and walk them to the kids club.<\/p>\n

As the children\u2019s confidence grows, staff will watch the kids walk the short distance to the kids club and we conduct a roll call immediately to account for everybody. We will call you immediately if there is any problem. It is a good idea to tie a ribbon to their bag to remind them on the days they should be attending or use the \u2018OOSH bands\u2019 and place it around your child\u2019s wrist.
\n<\/div><\/div>\n

<\/span>Will the other children pick on my Kindy child?<\/div>
\nNot at all!! The older children will be in awe of your Kindy child\u2019s cuteness and size. They will include them in games and read them stories; generally they seem to take an older \u201csister\/brother\u201d role.<\/p>\n

Also, the Kindy kids get a kick out of being recognised in the playground by the older kids they have met at the kids club.
\n<\/div><\/div>\n

<\/span>Will the staff think I\u2019m \u201cneurotic\u201d if I ask how my child is settling in?<\/div>
\nAbsolutely not. Parent interaction is an important part of our day. Please feel free to ask Staff any questions you like regarding your child\u2019s responses and\/or needs.
\n<\/div><\/div>\n
<\/span>Something has come up and I need my child to go to After School Care and I haven\u2019t booked them in. What should I do?<\/div>
\nDon\u2019t worry \u2013 you can book your child in casually through your My Family Lounge account, subject to availability. In an emergency simply phone your relevant\u00a0Kids Club Centre<\/a> to arrange a booking. Alternatively you can call Head Office on 9984\u00a08089 or email manager@ooshnb.com.au<\/a>, however Head Office may at times not be monitored all day. If your child is not aware of the arrangements it is the parent\u2019s responsibility to then ring the child\u2019s school to let them know that your child needs to attend ASC.
\n<\/div><\/div>\n
<\/span>What time does the centre open and close?<\/div>
\nMornings our Centre opens at 7am. A light breakfast is served until 8am and are open until school starts. Afternoons run from when school finishes and all children are to be picked up by 6:00p.m. Staff are employed till 6:00pm, so if you think you will be late, please call the staff on the Centre number<\/a>. A staff member will stay with your child for the the extra time. You will be charged $20 per 10 minutes or part thereof.
\n<\/div><\/div>\n
<\/span>How do children generally feel about coming to After School Care?<\/div>
\nThey love it. Where else can they be a part of a group of different ages, experience new challenges, improve their skills and not be spending their time glued to an electronic device or television set?<\/div><\/div>\n<\/div>\n
We trust that we have answered the most commonly asked questions about the OOSH Northern Beaches Kids Clubs.<\/p>\n

If you should have any other questions, please call Head Office on 9984 8089 or email manager@ooshnb.com.au<\/a><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

“Things I’m Unsure Of”<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"yoast_head":"\nFAQ - OOSH Northern Beaches<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ooshnb.com.au\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - OOSH Northern Beaches\" \/>\n<meta property=\"og:description\" content=\"“Things I’m Unsure Of”\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ooshnb.com.au\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"OOSH Northern Beaches\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ooshnb\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-28T02:04:14+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ooshnb.com.au\/faq\/\",\"url\":\"https:\/\/ooshnb.com.au\/faq\/\",\"name\":\"FAQ - OOSH Northern Beaches\",\"isPartOf\":{\"@id\":\"https:\/\/ooshnb.com.au\/#website\"},\"datePublished\":\"2015-01-31T04:36:09+00:00\",\"dateModified\":\"2023-02-28T02:04:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ooshnb.com.au\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ooshnb.com.au\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ooshnb.com.au\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ooshnb.com.au\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ooshnb.com.au\/#website\",\"url\":\"https:\/\/ooshnb.com.au\/\",\"name\":\"OOSH Northern Beaches\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ooshnb.com.au\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - OOSH Northern Beaches","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ooshnb.com.au\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - OOSH Northern Beaches","og_description":"“Things I’m Unsure Of”","og_url":"https:\/\/ooshnb.com.au\/faq\/","og_site_name":"OOSH Northern Beaches","article_publisher":"https:\/\/www.facebook.com\/ooshnb","article_modified_time":"2023-02-28T02:04:14+00:00","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ooshnb.com.au\/faq\/","url":"https:\/\/ooshnb.com.au\/faq\/","name":"FAQ - OOSH Northern Beaches","isPartOf":{"@id":"https:\/\/ooshnb.com.au\/#website"},"datePublished":"2015-01-31T04:36:09+00:00","dateModified":"2023-02-28T02:04:14+00:00","breadcrumb":{"@id":"https:\/\/ooshnb.com.au\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ooshnb.com.au\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ooshnb.com.au\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ooshnb.com.au\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/ooshnb.com.au\/#website","url":"https:\/\/ooshnb.com.au\/","name":"OOSH Northern Beaches","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ooshnb.com.au\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/P5Sd8t-O","jetpack-related-posts":[{"id":42,"url":"https:\/\/ooshnb.com.au\/parents\/fact-sheet\/","url_meta":{"origin":50,"position":0},"title":"Fact Sheet","author":"obiweb","date":"January 31, 2015","format":false,"excerpt":"As an OOSH Northern Beaches parent it is your responsibility to:- Ensure that your enrolment form is up-to-date and all contact numbers are\u00a0current and correct. If you are separated from your partner please ensure you have separate accounts. 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